Customer Testimonials
Every time I get my car serviced there I'm pleased.. thanks
Toyota could not help us, so we turn to you guys, you took care of us. Thanks.
Martin is a great person and sealer I will come back to talk to hom
Great experience made me feel super comfortable and made my experience very quick and easy.By far the best car buying experience I have had.
Tim took wonder care of me in getting my car back to me in a timely manner. I appreciate so much. Everyone is so friendly and helpful there
Our sale rep Vincent was very polite and not pushy. We had an excellent experience and will definitely go back again.
The buying process was quick and easy. Vincent was very help and made sure I had the best experience possible.
Our Salesman - Houston was wonderful and extremely professional. Would highly recommend him to others and will use him again.
Great dealership! Salesman was very helpful and not pushy! Management team was open to negotiations. Finance depth not pushy on extras. Got the vehicle we wanted at a really good price and met our monthly payment budget. Great experience! Highly recommend this dealership.
Fast service .always verify courteous and polite .thanks to the service team for all your help
Friendly, salesman was informative without being pushy. Felt like Eze was working to get me the best deal. Financing was quick yet I left knowing what I committed too.
Purchasing was quick and easy! They did everything they could to give me the best price.
Scott the manager and VP are the best. Made it simple. Would buy mor trucks in future
Good selection of trucks and my salesman was excellent. Would definitely recommend dealership to others
Was so easy making a purchase and no pressure. Houston was a great salesman and gave good information on the GMC truck. Closing took a lil long but once we was called in the office the paperwork was fast and easy.
Nice. Helpful
wonderful associate, great time there. We loved the experience and we found everyone very welcoming.
Great customer service. Short waiting time and friendly faces. Will definitely be going back for service when needed.
Forgetful on the oil sticker reminder twice and I had to go back for the second time
Houston is our salesman, he was wonderful, no high pressure, just let us make our own decisions. He showed us any and all of the vehicles we asked to see without hesitation. He was EXCELLENT!
At Big Star Buick GMC, everyone is friendly and helpful. There hasn't been a time that I have visited and found anything different.
Such a great experience every time I use this service department. They always do the job requested as requested. Friendly staff and they wash my truck!!! That’s awesome.
Always being a pleasure working with all the team, if they tell you a thing it will happen thank you
Excellent service from start to finish from the time that we arrived to the time we drove off
Service was quick and easy, they kept me up to date in everything that was being done to the vehicle and was an outstanding job done
Very nice staff…if they don’t have the item part your looking for they’ll make the call and get it for you
Each time we have brought our vehicles in the service department has jumped right on the problem right away and resolved it for us in a timely manner we appreciate big star gmc
Friendly sales personnel. This is the second car I have bought from them, and I am sure I will be back in the future..
Love being helped by Veronica she does a good job. Knowledgeable and has always known about my car when I drop it off there.
Friendly guys and if they don’t have the part/item you are in need they will contact the next dealership for you
Since I got to the dealership and parked they were very attentive to customer coming in , once I walked out my car we got greeted and very nice and patient trough out the process
Quick and efficient customer service was awesome and great..thank you to the big star team
Good customer service. When making an appointment car gets in on time and gets finished quickly.
Dexter and Adolfo got the job done for me. They were helpful and professional. I would definitely go to them again.
Great people a be customer service. Will definitely recommend to my friends and family. Thank y’all.
Good prices and wonderful staff. I really enjoyed my buying experience at Big Star. Joe was great. I highly recommend Big Star.
The employee is very friendly And the service is good and fast Very good And the place is very clean
Great experience! No pressure. Our salesman, Durran, was great and really helped us get a great deal. The finance department wasn't pushy on the extras. Highly recommend this dealership!
Baytown GMC always feels like coming home. I have purchased my last 4 cars here. Today, they provided video feedback so I would clearly understand what was needed to service my car 50,000 mileage. The service manager, Andrea, was polite and very friendly. She made me feel comfortable as I waited for the services. Also, explained the charges prior and afterwards. Also, followup messages were sent. Very appreciated!
The salesman Damon H. was very professional and knowledgeable about the vehicle we purchased. He also worked with us to make sure we got the best deal possible to meet our budget.
Staff was incredibly informative, knew everything that was taking place. Always have been a Great experience with them.
Excellent sales and service department spirit filled atmosphere and very friendly group thank you Joe Worley and the rest of the group
Big start Buick gmc Baytown has great customer service always willing to help the people
If you don’t buy at Big Star you are selling yourself short. The service is bar none the best!!!! We purchased the GMC Denali and it is worth every penny. Ask for Jose in sales, the patience this man have is AMAZING!
So glad there’s new folks in the service department to go along with the new dealership name! Finally got my LaCrosse fixed after bringing it in 5 times for the same thing! Shout out to Victoria Villarreal and Jon Lambright for regaining my trust in this service location. Finally she drives like she’s supposed to! Thanks so much!
Great device. Very helpful and friendly. Would recommend to all my friends and someday return myself.
My salesman, Durran Starks was a pleasure tp work with. He has such an inviting spirit and approach to car sales. I never felt pressured or disregarded and I am thankful for his service. He went above and beyond for my deal, and I am appreciative. NaDaniela Washington
Excellent customer service I will do my next buyout for another New pick up 2025
Great customer service! Kept me updated on my vehicle status! Informed me of filters that needed to be changed.
Best srvice and the sales people are very corteous..there are nice features in the
Service is nice and friendly. Went in for a recall and car wash. They delivered the car without cleaning/wiping down the tires. 80% complete. 80% satisfied
Very helpful on getting service scheduled
Big Star Buick GMC service department did a wonderful job servicing my vehicle. Victoria kept me updated during my visit, and answered any questions I had about my service.
Service was great !!
Fast and Great service!!!
This is the 2nd time buying from Big Star. We enjoyed the first one so when it came time to get another vehicle, we went to them first. Would recommend.
The service advisor was courteous and had my information pulled up very quickly. He let me know about how long the service would take. When the job was completed my vehicle was super clean and it was done early. Great job
I had to change/edit my rating from 4 stars to 5 STARS. Damon H. has been concerned with how the car has been doing as well myself being considered part of the Baytown Buick GMC family. The car I got has been doing very well for years now. Thanks, “BAYTOWN BUICK GMC”!
Very happy ,brought the vehicle in and they got on the problem right away,definitely will bring it back for service, very pleasant atmosphere, thank you again GMC!!! Want to thank Joe Mora for all his help you are awesome!!
Amazing sales guy!
Victoria is a true credit to the service department. She knows me when I come in and listens to my vehicle needs and concerns. She is one of the best service advisors I've ever dealt with.
The best service at GMC BAYTOWN tx. The service advisor Victoria is a very professional person and take care my vehicle super fast.
Excellent customer service
I had really good person that help me his name Shaun Holmes , Did everything in is power to take care of my needs in buying my Truck . I will recommend him to my friends and family his great. Thank you GMC.
Big Star Buick GMC service department has done a really good job servicing my vehicle. I don’t like that it’s very difficult near impossible to speak to an actual service advisor when trying to schedule services. It’s necessary occasionally to determine cost estimates and time to perform service. Leaving messages is a waste of time, they never callback. This has happened more than once. I really wish they would realize how important “customer service” truly is.
Professional, Respectful, Excellent,Kind, Clean,Reasonable,Hard Workers. I have brought several Vehicles from this Dealership
Duran squared a deal away on a newer Ram Longhorn with ease and good communication. I really appreciated the willingness to go above and beyond to accommodate me as I am from out of state.
Very polite and quick thank you
Manny and Bert were more than excellent, they fully exceeded my expectations!! The kindest people ever! they seem to love what they do and is good at what they do!!
We were out state buyers and were very unsure what to expect not being able to see the vehicle in person until we got there was a little nerve racking. Durran went over and above to take and send every crazy picture I asked for and he did not under deliver. If we lived closer to Big Star they would definitely be my dealer of choice. After our 1200 mile ride home I am happy to say that our truck is awesome.
Everything was great
Duran went above and beyond to make sure I was satisfied with my purchase. I stopped by the dealership just to see the interior of one I was thinking of buying at another dealership. Because of his attention and going put of his way to help, I decided to buy from him. Thank you Duran. You remind me of me when I was selling those trucks back in 2015. You will definitely be getting a call from friends and family when they see Mufasa (that's what I named the truck)
Had a great experience! Everyone from sales, finance, to the manager was great! My salesman, Duran Starks was wonderful and really worked to get mea good deal. Go see him if your looking for a vehicle and a good deal.
It was a very good experience with a salesman, finance, good service, and a good attendant to the customers. excellent customer service I will give them five star plus.
Duran was an awesome dealer and the process was smooth and fast, would definitely recommend!
Friendly, efficient, no fuss, honest, clean. After many bad experiences at other dealerships this was refreshing.
They changed salesman about halfway through the sale process. The second field one was just fine but I do not think that is a good practice.
Love the environment, friendly and very knowledgeable
(Translated by Google) Excellent attention, Adolfo 100% recommended (Original) Excelente atencion, Adolfo 100% recomendado
Big Star was fantastic and so was Houston! Very friendly and Knowledgeable! Such an amazing experience
After having to bring our vehicle back a second time for the same problem they got it fixed so far. Great customer service and hopefully it is fixed this time...
I like the way my salesman (Damon Horton)worked with me and I will tell my friends
My visit was handled smoothly and professional. I highly recommend purchasing your next vehicle at Big Star Buck GMC Baytown.
Scheduled my first oil change after purchasing my car. I caught a train taking my kids to school so I was almost 20 minutes late. No problem though, still did the change and a car wash within 40 minutes. Fastest I’ve been in and out of service at a dealership. They also cleaned the inside of my front windows, I’ve never been able to see out them better! lol.