Customer Testimonials
If you are looking for a GMC or Buick go see this awesome guy Alex R. he will definitely hook you up with your next ride!!!
Dustin truly went above and beyond for me today! He let me know about rewards that I accumulated which I had no clue about. He made sure I got the best deal and that my car was spotless once I got it back. I was losing hope in this dealership until encountering Dustin!
These guys are really good at the bait and switch tactic. They falsely advertise available trucks to draw customers and say “oh that truck sold this morning”. Very sneaky! They’re incentives aren’t bad, but they are making it up with low trade in values. Don’t recommend buying here unless you don’t have a trade in.
My sales rep was Anthony, but I don't want to limit this just to the sales rep because the entire crew that worked on my 2021 GMC Sierra 1500 was absolutely amazing. I work out of state a lot and as we're wrapping up the project in Laporte, my truck's reverse lights and camera stayed on causing my cruise control to malfunction. Being from out of state (Louisiana) I was unable to take a loaner back home, I'd hafta stay within 50 miles. Anthony scheduled an uber, who took me to the nearest Enterprise where I can rent a ...
I brought my 2019 GMC Canyon in for a check on the transmission stuttering when shifting. My truck sat in the Big Star parking lot for 2 week with no service performed - I finally cancelled the service and picked up the vehicle. And was charged $195 for a vehicle inspection by a mechanic. I've been bringing my truck to Big Star service for 5 1/2 years with no issues, but this latest visit will result in my never coming back. John Harris was my service coordinator, and he was very nice when I dropped off the truck, but during the 2 weeks he failed ...
Alex Rivera was the best! I told him exactly what I wanted & the next day I drove away in my dream car. He then sold my husband his dream truck the day after. Highly recommend!
We had a problem and got it fixed in a timely fashion. Everyone at the service desk was friendly and attentive. Highly recommend!
This dealership is great, Alex rivera was great with us he was knowledgeable in all aspects of vehicles and all the info we needed to know about our purchases
I bought my 2020 GMC SIERRA from this dealership (2) years ago.Was supposed to go back for some things that was agreed in the deal. Leather seat package and extra key fob. Let's make a long story short. This dealership is (Awesome)!!! After over (2) years they're still treating me like a royal customer. Gave me my seat package, free oil changes, washes, and even fit me in when they were backed up to the hilt!!! Kindest service man (Joe Mora) you are the best dude... My salesman (Joseph) ya'll are the best. Thank you for all the wonderful ...
We had a great experience with getting my son a car. Alex is awesome to work with. I would recommend
(Translated by Google) I just made my purchase with Adolfo Huerta and I am amazed!! The treatment was incredible!! More than grateful and happy! Without a doubt the best seller! 😊 (Original) Acabo de hacer mi compra con Adolfo Huerta y estoy maravillada!! El trato fue increíble!! Más que agradecida y feliz! Sin duda el mejor vendedor! 😊
Exceptional Service Review for Alex Rivera at Big Star Dealership My mother-in-law Debbie recently had the pleasure of purchasing a vehicle from Alex and I cannot say enough about the outstanding service he provided. From the moment we walked into the dealership, Alex made the entire car-buying process seamless, stress-free, and enjoyable. Alex was extremely knowledgeable, patient, and attentive to my needs. Alex took the time to understand exactly what I was looking for, answered all my questions, and provided valuable insights to help us make an informed decision. Unlike other experiences we’ve had in the past, we never ...
Great assistance with every single step of the process
Great assistance with the whole process. And with walking me through the steps of properly
The dealership was very attentive to my vehicle needs, and they were able to fit me in the truck of my dreams and get my wife a new car at the same time. I was impressed with ability and willingness to work with me, and I don’t regret the decision to make the purchases. Thanks for all the help yall provided and I have recommended yall to numerous friends already and will continue to do so.
I would like to acknowledge the Service Manager JC,and GM Mr. J. Mayhew, for the awesome team work. The service team installed a transmission in my vehicle 3 years ago, it defaulted having a 3 year warranty, JC took the matter to the GM Mr. Mayhew and it was honored at the 3 year deadline with a loaner car, I thought this is AWESOME. I've continued and will continue to rely on Big Star Buick, GMC, and tell others. People need to know Big Star has an awesome team going above and beyond for customers.
I wish I could remember the name of the staff member but this is the second time I've had my oil changed here, and the service has been outstanding both times! From checking in my car to picking it up after the service, everything has been smooth and efficient. The staff is friendly, professional, and made sure I felt comfortable throughout the entire process. I appreciate their attention to detail and the quality of service. I’ll definitely be coming back for all my future oil changes!
Had a great experience with Alex he was patient and helped us look through many vehicles until we finally found the one! Definitely recommend using him for whatever vehicle needs you have!
I just purchased my very first GMC vehicle with Big Star. Alex Rivera made the process smooth and easy. He was very transparent and explained in detail as this was my very first time buying under my name. I can honestly say Alex is very down to earth when taking care of his clients, and I have no doubt he will do the same to anyone looking for a car. I would definitely recommend my friends to him. Thank you again, Alex Rivera.
I just purchased my very first GMC vehicle with Big Star. Alex Rivera made the process smooth and easy. He was very transparent and explained in detail as this was my very first time buying under my name. I can honestly say Alex is very down to earth when taking care of his clients, and I have no doubt he will do the same to anyone looking for a car. I would definitely recommend my friends to him. Thank you again, Alex Rivera.
I just recently purchased a brand new pickup truck at Big Star Buick GMC. There are plenty of GMC dealerships to choose from in the Greater Houston area but I found that Big Star had the inventory and prices to warrant a visit to their location. The service at the dealership was top notch. Sandra Guevara, was my saleswomen, she is fantastic at her job! I responded to her original email to me at 11pm the night before my visit and to my surprise she emailed me back minutes later. I was surprised to see a response that fast, let ...
Victoria is a great sales rep. She is very professional and clear in her communication. She goes above and beyond whenever necessary to make sure you get great customer service. If you need a great sales rep ask for her!!
Visited a location where turkeys were being distributed. There were two families in our vehicle. The organizers were incredibly generous and provided free turkeys.
(Translated by Google) my experience has been the best!!!! in the purchase of the car and in maintenance and repairs, with the service department, deal with Mr. Chris who is now the new manager and very well deserved that he has it, he is a very dedicated, responsible boy and always has the best willingness to help in everything I can, in my experience I think that the services department is very well led, thank you!!! (Original) mi experiencia ha sido la mejor!!!! en la compra del carro y en mantenimiento y arreglos , con el departamento de servicios trate con ...
Very pleased with the customer service, i had a great experience and my seller was on point.
Very friendly when I arrived took my vehicle in right away and got me out of there pretty quick overall good experience.
Very respectful folks Jose M. was awesome and the rest of the team just as courteous. We will always recommend Jose at GMC in Baytown
A good place to buy a car or a truck. I had a good saleman.
About 2 weeks ago I was in Tyler Texas and I stopped by the storage where I keep my boat and I was going to get my batteries off my boat so I can charge them I backed up and I heard a pop my tire rod had came loose and if I wouldn't have stopped I probably would have been dead because disturbing the wheels came apart from the tie rod I had my front end of line at big star GMC and Baytown and last week I called the receptionist and talk to her and told her I ...
Joe, sales rep was super and very helpful. Would definitely recommend him to buy a vehicle from!
This is Carmen Hinton and no I am not satisfied at all with the service. I do not know where to begin. I got to my service appointment at 7:35 AM which was 10 minutes before the time, as a courtesy. The person at the desk who received my truck said that he did not know anything about a "we owe you" which I mentioned to the appointment person over the phone. He said that they "the appointment setters" have no idea of what they do there at the service department. He said that he did see the ...
The service writers we friendly, and the recall work on the Buick was done quickly.
⭐⭐⭐⭐⭐ From the moment I walked in, the staff was incredibly welcoming and attentive. They greeted me with genuine smiles and offered refreshments while I waited. My sales representative, Greg, was knowledgeable and patient. He took the time to understand my needs and preferences without being pushy. Overall, their exceptional customer service made my experience enjoyable and stress-free!
I live 4 hours away but Damon worked with me remotely to get most of the work done for a used car ahead of time. Everyone was friendly and the process was pretty smooth. The only thing that left a negative impression on me was that the car was missing a key fob and floor mats for the rear. I did not catch the missing floor mats and assumed that there was a second set of keys since the vehicle only had 9k miles and all other vehicles I have purchased have come with 2 keys. I reached out to the dealership ...
Alex was easy and fun to deal with, very knowledgeable when answering questions. I would for sure recommend him to anyone wanting to purchase a new vehicle
I’d like to thank Victoria for lending a hand reaching out to me and helping me get a car she didn’t give me the run around she worked very hard made it a comfortable purchase please give her the raise she deserves much appreciated for the help and hard working environment I seen.
Not bad experience. Definitely needed.
Was told the cabin air filter and my engine air filter needed to be changed when they didn’t because I changed them 2 months ago. Also the lazy technician didn’t add the washer fluid so my wife has been out of washer fluid for 2 to 3 weeks. I’m going to fill it up when I get home. Does anyone supervise the technicians???
Our experience working with Alex was seamless and easy, he was very thorough and upfront. He did his best to understand our situation and work with us to figure out the best option without giving us the runaround or wasting our time. He understood what we wanted and managed to help us navigate the whole process with all the options looked at. He answered any question we had, and made sure we understood and never felt like any of it was shady. He was by far the most trustworthy we have dealt with.
He was able to help me out with the best offer and guarantee me with a good deal very satisfied with Alex help
I thought my salesman was outstanding. When it came to finance I felt trapped in the room and had to make some extended warranty purchase in order to leave. I regret my extra warranty purchases and the final process.
A unique customer oriented dealership. Angela and I were very fortunate to buy a great used car from the Big Star Team . We were treated with great respect and they made the process so easy. We purchased a late model Mercedes from Big Star. The salesman was awesome and so cool. Between Sales and Financing there were no confrontations. Nothing quite like a one on one deal with the team at Big Star.
Fast and to the point I wish you would have used GMAC for finance truck
It’s fast and the people at the front desk are always polite and very helpful.
Online application was successful, shopping out of state. Able to purchase and drive home in same day
Wash job was very bad sorry need to check every wash done for know on
On 09/24/2024, I took my 2015 Buick Enclave into your dealership to get the driver side airbag replaced. I was notified that the part was in and scheduled a day and time to bring my car to the dealership. When I arrived I told the gentleman who checked me in why I was there. I sat for 2 hours before the service person came to tell me that they didn’t have the part for my car. I was told that the part would be ordered and it should be in 3 days and I would a text. More than one month has passed, ...
They will under handedly sneak in additional charges that aren’t easily detectable at the final signing.
Joe was very patient with us, we took about a month before we came in to look and talk to him. Very satisfied! Thank you Joe
I did a lot of research before buying and they had the best prices and selection in Texas! Vincent was great to work with! It was worth coming all the down from Austin. I’m very happy with my purchase.
Excellent Customer Service! Oil change was done in a timely manner, and all other services were informed as soon as they started on the vehicle.
Very dissatisfied with the service overall. Bad customer service, from advisor assigned. No communication as far as vehicle status. Timeframe for simple repair (battery)was unacceptable, they had the vehicle for 5 days. Trying to get anyone to answer the phone is a battle as well. Hopefully the new manager takes over and makes service department valuable.
The dealership was fine, but the person that helped me was helpful and has even checked to see how things are going.
Great automobile dealer with a wide variety of inventory. Employees are helpful and care about the costumer.
Service writer was cordial but did not follow up on promises. Very slow to communicate
Great dealership third truck purchased from this location. Always have had a great experience here
We Always receive great service. Staff is very nice and friendly. Will definitely recommend this dealership
Wesley was great & listened to want I wanted! Was well taken care of. Fiancial manager explained my options.
Happy with my deal.. sales rep, finance manager.. overall could not ne more happier.. Shaun
Excellent customer service. Service manager assisted me and called to inform me the dashboard panel was in stock. Took car in and dashboard was replaced. I was very pleased my car was fixed after waiting for 6 months.
I make an appointment and it still takes too long more than 2 hours for the oil change service.
My truck started giving me problems on the way to one of my cousins funeral after the service I called for help. AAA picked up my truck but their service was horrible. The best thing that happened to me is Big Star Buick GMC was asked by Fred Haas Nissan in Tomball to pick up my truck and fix it! I appreciate Big Star Buick GMC for the superb service that I received. Thank you so much!
I previously had a windshield camera recorder installed which plugs into the pcm. I went in for an oil change and a recall repair. The wires were left hanging out, the filter life was not reset and greasy fingerprints were left up and down the hood. I’m usually very satisfied with the service, but the last service was not professional at all.
I took my truck in for normal routine maintenance and it had a couple of recalls. That was done properly and without a problem. I had also taken it in for a couple of other issues, and they weren't fixed. When I picked my truck up, I knew that it hadn't been taken care of, so I called my advisor (Andrea) outside to let her know the issues were still there. She told me to give her a couple of days so she could prepare a loaner for me, and that it would be prioritized and she would ...
I found this dealership every thing my idea of service department should be and more
Service with a smile that was efficient. They took care of a recall I was my aware of. As a busy mom of 3 growing boys I’m truly grateful for how they put our safety forefront
Sales staff was extremely helpful in helping me select the right vehicle and achieve the best price
The dealership finance department dropped the ball on the financing and I had a hard time making sure my first payment was made on time.
Great dealership to work with. I specifically liked how I didnt feel attacked by sharks when I walked up to the door. It is a small dealership that takes time with you vs being herded through a mega-dealership like cattle.
I was treated with courtesy and work was completed in a mannerly time. My service rep was very courteous and helpful
It is Hard to get an appointment. Staff is not helpful when I have concerns.
The representative was professional and very supportive during my time at the shop. Keep me updated during the visit.
This dealership is great with amazing employees and great customer service. They care about their customers
Great customer service. I had to get new equipment installed in my new vehicle, Vincent one of the salesman met me half way with a loaner vehicle and drove my truck to get the equipment installed. Now that’s great service. Not all dealerships would take the time out and do that. Thank you Big Star Buick GMC.
Alex at big star provided us with an exceedingly welcoming and relaxed buying experience. He was incredibly knowledgeable and was able to answer any questions that we had with great detail. He ensured that I was able to get hands on experience with all of the special features and functions of my new truck. I will definitely return for any future vehicle purchases. If you want an educational and pressure fee buying an experience as well, I highly recommend Alex!
I definitely recommend Joe Worley, he got me into a new car and the wait time was minimal, he applied my discounts, took a pic of me and my new baby Buick, and sent me on my way. They were also efficient in getting my plates to me as soon as they came in. Definitely recommend for any of your new or used car needs.
The car came with two rear tires that had plugs in them and bad tire sensors.
All of the people my husband and I encountered were very helpful. We will always come here anytime we’re in the market for a new vehicle. Great customer service could not recommend this place enough.
Service rep Andrea was very helpful and polite. Answer all my questions and kept me posted on status of my vehicle. Highly recommend this service department.
They have good prices
Pleasant and very accommodating. Efficient. the car wash great. a mix up on tire rotation...
They handled my issues and handled it in less time than anticipated. Very friendly as well.
Good experience with your staff Cheryl Bebe went beyond her way to assist me with this process
I am assisted in reasonable time even though they are very busy with others at times.
Greg and the financial officer (I forget his name) that finished out the buying process were both great, treated me well and got me exactly what I wanted, didn't try to push more sales on me that we both knew I couldn't afford, great guys.
I had great customer service at Big Star. I went there for a recall on my Buick envista, they corrected the problem within an hour!
Always happy with service I get at this dealership. Very courageous and helpful. Great job.
Service is done quickly. i always set an appointment for service and the wait is minimal.
Very nice sells man very polite and not pushy . Moved things very smoothly the few I spoke with were nice also.
We went to drop off our vehicle and they had Great service and great technician. Super quick.
Vincent was exceptional to work with. He made the process extremely quick, easy and personal and will continue to work with him in the future.
Thank you. The job was well done, and the service was good. Thank.
They are efficient, professional, kind, and helpful. They have always resolved any problems or issue I’ve had and the staff is always polite.. I typically go for my oil changes and they always take care of me, I will continue to go there
I have been doing business here for over 20 years now, and I have never had any issues
Did not take pride in the detailing of my new purchase. I had to send it back to clean again and they still did not clean areas inside that were visibly soiled.
I had a an A/C problem on my GMC 1500 a few days before Labor Day weekend. I needed it to go out of town. I took it in to service department. Just days before. The service department team was able to fix an extensive A/C in job. And get it back to me before the weekend. Great Job Service Team! Much Appreciated Thanks!