Customer Testimonials
My service Representative Carlos D. was very helpful and knowledgeable in what I needed.
Amazing and quick and easy process
Advisor was very helpful and we were out in a timely manner. Great experience. Entire crew of advisors look friendly.
My Technician Anthony was EXCELLENT. From the Curbside Greeting...Checking In...and Service. Respectful & Efficient...Clean Car Wash and a Smile to Top it off. Mgr. Calvin was very attentive to my visit. The Customer Service is as good as the Car Service.. Thanks
(Translated by Google) Good service and good price. Professional service that includes a vehicle inspection. (Original) Buen servicio y buen precio. Atención profesional q incluye un diagnóstico del estado del auto
We had a fantastic service experience at Big Star GMC with my wife's car. Basil and Vanessa were unbelievable with communication. They kept us updated every step of the way and made sure every issue was addressed. The loaner car was amazing and made the whole process completely painless. On top of exceptional service, they even returned the car cleaned. It's rare to find this level of care and professionalism. Thank you, Basil and Vanessa. We'll definitely be back!
If you want a shorter version for Google:
*Exceptional service at Big Star GMC! Basil and Vanessa communicated ... Read More Google - Nov 3, 2026
I’m very happy with my Service advisor Andrea she was very helpful and prompt with responding back with answer about my GMC truck I’m very happy for her help and service thank you Andrea
The work was warranty, getting service messages intermittently. Took a while to get loaner vehicle but after that work was good and have had no issues.
My experience was easy and stress free. The time of service was quick and efficient.
Service advisor was great. Truck finished before the estimated time.
I’ve had a great experience working with Andrea! Will continue to bring my vehicle in to be serviced at this location 😊
Amazing experience my sales guy was very professional and helpful. The finance team was friendly and a quick process. I would highly recommend doing business with Big Star their team is awesome.
Super fast & helped me get back to work quickly & arranged transportation
Good
Service was fast.
Excellent service was provided. My truck was fixed sooner than expected. Great customer service by advisor. Will start to bring my truck here for all my service needs instead of beck and masten.
Fast friendly service
Nice service, thank you Anthony Leiva
Took my truck to service and they diagnosed the problem and fixed it and returned it the next day. Great communication also
Was there about an hour and a half
I have received nothing but A1 stellar service from Big Star Buick/GMC. The customer service is so over the top I sometimes forget that I'm almost an hour away. I really appreciate the love and care they put into their customers. Not to mention the service manager Mr. Calvin is the best service manager I've ever dealt with and you are speaking to a seasoned car buyer. He takes really good care of all of his customers. Also, MY SALESMAN Jo Jo. I couldn't have asked for a better team of guys. I enjoyed working with ... Read More Google - Oct 20, 2026
Very good customer service !
Andrea was very helpful with all my needs
Very good customer service
Service Department was very thorough and professional
Service advisor and tech were courteous, knowledgeable and valued my time waiting. Great experience.
(Translated by Google) The best, great service, fast business. Good prices and a good deal. (Original) Lo mejor buen trato negocio rápido Buenos precios y buen negocio
greg was really nice and helpful, the whole process was smooth, and quick. had me in and out.
Everyone was very polite and respectful. All the employees was professional. The mechanics got the job done right.
The service department at Big Star Buick GMC in Baytown is 10/10! I brought my 2026 Yukon Denali in for its first scheduled maintenance and Carlos was extremely trustworthy and accommodating. If you buy your vehicle here, come back for the service!
I had an excellent experience with Carlos Davila at Big Star Buick GMC Baytown Service. I brought in my 2012 Buick, and Carlos was extremely patient, professional, and understanding throughout the entire process. He took the time to communicate with me, answer my questions, and made me feel like I was more than just another customer.
When you're dealing with an older vehicle and unexpected repairs, the experience can be stressful, but Carlos made the process much easier for me. His patience and customer service truly stood out.
I appreciate the way Carlos treated me and handled my vehicle from ... Read More Google - Sep 30, 2026
Bigstar Buick is great, their staff is amazing. Everyone speaks and greet you with a smile 😃 😊
Best sales team ever have been buying form them since last year is my third car great experience
Awesome job I told them what I wanted worked out a deal . Very honest and trust worthy
Great dealership they have a worker named Alex who’s a great guy who likes to help out customers
Alex Rivera took the best care of me! Got me in a vehicle with no hassles! Definitely made this such a great and quick experience!!
Amazing customer service and good attention to detail to what the customer wants. Made the buying process easy.
The buying experience I received from Alex made my trip a pleasure coming from Louisiana and he really took the time and care needed to make my truck all that I wanted and expected. I would definitely recommend buying your next vehicle from Alex and the Big Star family.
Alex was amazing from start to finish. Very understanding and worked with what I wanted. I highly recommend.
Thankful for the help that was provided, remained professional and welcoming, very helpful in finding a vehicle
I recently purchased a vehicle from Big Star GMC, and I couldn’t be more pleased with how everything went. From start to finish, the experience was smooth, professional, and stress-free.
A big thank you to Alex Rivera, my salesperson, who truly went above and beyond. Alex was knowledgeable, patient, and never once made me feel pressured. He took the time to answer all of my questions and made sure I was completely comfortable with my decision. His transparency and professionalism really stood out.
The car I purchased was in perfect condition and exactly what I was looking for. The ... Read More DealerRater - Aug 11, 2025
great service dept, had my oil changed and recalls done, they even detailed my truck as a courtesy service .
Alex Rivera was the best! I told him exactly what I wanted & the next day I drove away in my dream car. He then sold my husband his dream truck the day after. Highly recommend!
This dealership is great, Alex rivera was great with us he was knowledgeable in all aspects of vehicles and all the info we needed to know about our purchases
Exceptional Service Review for Alex Rivera at Big Star Dealership
My mother-in-law Debbie recently had the pleasure of purchasing a vehicle from Alex and I cannot say enough about the outstanding service he provided. From the moment we walked into the dealership, Alex made the entire car-buying process seamless, stress-free, and enjoyable.
Alex was extremely knowledgeable, patient, and attentive to my needs. Alex took the time to understand exactly what I was looking for, answered all my questions, and provided valuable insights to help us make an informed decision. Unlike other experiences we’ve had in the past, we never ... Read More DealerRater - Feb 8, 2025
Great assistance with the whole process. And with walking me through the steps of properly
The dealership was very attentive to my vehicle needs, and they were able to fit me in the truck of my dreams and get my wife a new car at the same time. I was impressed with ability and willingness to work with me, and I don’t regret the decision to make the purchases. Thanks for all the help yall provided and I have recommended yall to numerous friends already and will continue to do so.
I just purchased my very first GMC vehicle with Big Star. Alex Rivera made the process smooth and easy. He was very transparent and explained in detail as this was my very first time buying under my name. I can honestly say Alex is very down to earth when taking care of his clients, and I have no doubt he will do the same to anyone looking for a car. I would definitely recommend my friends to him. Thank you again, Alex Rivera.
Very pleased with the customer service, i had a great experience and my seller was on point.
Very friendly when I arrived took my vehicle in right away and got me out of there pretty quick overall good experience.
Very respectful folks Jose M. was awesome and the rest of the team just as courteous. We will always recommend Jose at GMC in Baytown
A good place to buy a car or a truck. I had a good saleman.
Joe, sales rep was super and very helpful. Would definitely recommend him to buy a vehicle from!
The service writers we friendly, and the recall work on the Buick was done quickly.
⭐⭐⭐⭐⭐ From the moment I walked in, the staff was incredibly welcoming and attentive. They greeted me with genuine smiles and offered refreshments while I waited. My sales representative, Greg, was knowledgeable and patient. He took the time to understand my needs and preferences without being pushy. Overall, their exceptional customer service made my experience enjoyable and stress-free!
Alex was easy and fun to deal with, very knowledgeable when answering questions. I would for sure recommend him to anyone wanting to purchase a new vehicle
I’d like to thank Victoria for lending a hand reaching out to me and helping me get a car she didn’t give me the run around she worked very hard made it a comfortable purchase please give her the raise she deserves much appreciated for the help and hard working environment I seen.
Was told the cabin air filter and my engine air filter needed to be changed when they didn’t because I changed them 2 months ago. Also the lazy technician didn’t add the washer fluid so my wife has been out of washer fluid for 2 to 3 weeks. I’m going to fill it up when I get home. Does anyone supervise the technicians???
Our experience working with Alex was seamless and easy, he was very thorough and upfront. He did his best to understand our situation and work with us to figure out the best option without giving us the runaround or wasting our time. He understood what we wanted and managed to help us navigate the whole process with all the options looked at. He answered any question we had, and made sure we understood and never felt like any of it was shady. He was by far the most trustworthy we have dealt with.
He was able to help me out with the best offer and guarantee me with a good deal very satisfied with Alex help
I thought my salesman was outstanding. When it came to finance I felt trapped in the room and had to make some extended warranty purchase in order to leave. I regret my extra warranty purchases and the final process.
A unique customer oriented dealership. Angela and I were very fortunate to buy a great used car from the Big Star Team . We were treated with great respect and they made the process so easy. We purchased a late model Mercedes from Big Star. The salesman was awesome and so cool. Between Sales and Financing there were no confrontations. Nothing quite like a one on one deal with the team at Big Star.
It’s fast and the people at the front desk are always polite and very helpful.
Online application was successful, shopping out of state. Able to purchase and drive home in same day
Joe was very patient with us, we took about a month before we came in to look and talk to him. Very satisfied! Thank you Joe
I did a lot of research before buying and they had the best prices and selection in Texas! Vincent was great to work with! It was worth coming all the down from Austin. I’m very happy with my purchase.
Excellent Customer Service! Oil change was done in a timely manner, and all other services were informed as soon as they started on the vehicle.
The dealership was fine, but the person that helped me was helpful and has even checked to see how things are going.
Great automobile dealer with a wide variety of inventory. Employees are helpful and care about the costumer.
Great dealership third truck purchased from this location. Always have had a great experience here
We Always receive great service. Staff is very nice and friendly. Will definitely recommend this dealership
Wesley was great & listened to want I wanted! Was well taken care of. Fiancial manager explained my options.
Happy with my deal.. sales rep, finance manager.. overall could not ne more happier.. Shaun
Excellent customer service. Service manager assisted me and called to inform me the dashboard panel was in stock. Took car in and dashboard was replaced. I was very pleased my car was fixed after waiting for 6 months.
I found this dealership every thing my idea of service department should be and more
Service with a smile that was efficient. They took care of a recall I was my aware of. As a busy mom of 3 growing boys I’m truly grateful for how they put our safety forefront
Sales staff was extremely helpful in helping me select the right vehicle and achieve the best price
I was treated with courtesy and work was completed in a mannerly time. My service rep was very courteous and helpful
The representative was professional and very supportive during my time at the shop. Keep me updated during the visit.
This dealership is great with amazing employees and great customer service. They care about their customers
Great customer service. I had to get new equipment installed in my new vehicle, Vincent one of the salesman met me half way with a loaner vehicle and drove my truck to get the equipment installed. Now that’s great service. Not all dealerships would take the time out and do that. Thank you Big Star Buick GMC.
Alex at big star provided us with an exceedingly welcoming and relaxed buying experience. He was incredibly knowledgeable and was able to answer any questions that we had with great detail. He ensured that I was able to get hands on experience with all of the special features and functions of my new truck. I will definitely return for any future vehicle purchases. If you want an educational and pressure fee buying an experience as well, I highly recommend Alex!
I definitely recommend Joe Worley, he got me into a new car and the wait time was minimal, he applied my discounts, took a pic of me and my new baby Buick, and sent me on my way. They were also efficient in getting my plates to me as soon as they came in. Definitely recommend for any of your new or used car needs.
Service rep Andrea was very helpful and polite. Answer all my questions and kept me posted on status of my vehicle. Highly recommend this service department.
Pleasant and very accommodating. Efficient. the car wash great. a mix up on tire rotation...
They handled my issues and handled it in less time than anticipated. Very friendly as well.