Good service and customer service aswell

Everything was Great with the Dealership, my service advisor was wonderful! He showed me somethings on my SUV that I didn’t know about! The Hand car wash was also Great! Thank you for the great service! As for the transportation to and from work with the Dealership they utilized Urber. The first ride in the morning was okay, the driver was very nice, but the 2nd one when I went to pick up my SUV it was really bad and disgusting, The car smelled like gas when I got in the vehicle and I could smell it the whole entire time I was riding back to the dealership the car was filthy The seats were nasty! With a dealership like this, they need to figure something else out for the transportation! I will never use their transportation service again! I’m not understanding why they don’t have a Porter are a transportation person to take people back-and-forth. Other dealerships in the area do have this service and it’s really appreciated!

Took longer than I was expecting with an appt scheduled- but they are affordable and do a great job.

⭐⭐⭐⭐⭐ I had an excellent experience with Big Star Buick GMC in Baytown. They did a great job diagnosing the issue with my 2023 GMC Sierra 1500 and replacing the instrument cluster in the dashboard. The entire process was quick, professional, and efficient. I especially want to recognize Juan Gonzalez Aguilera for the excellent communication and customer service. He kept me updated throughout the entire process and made sure I always knew the status of my vehicle. I also appreciated being able to track the service progress online. Everything was handled professionally from start to finish, and I’m very satisfied with the work they did. Thank you to the entire service team for taking care of my truck and making the experience easy and stress-free. I highly recommend Big Star Buick GMC in Baytown for their great service, communication, and professionalism!

Best Service experience we have had in years! I brought in my Yukon Duramax Denali (purchased from them in Nov.2025) for a tire replacement, key replacement and DEF sensor issue. The service team was nice and transparent about the time it would take. They called me with an update in a timely manner and even informed me about a recall for an update we were not aware of and said they were taking care of that while it was there so we didn’t have to come back another time. They made sure everything was covered under my warranty packages. Pick up was also a breeze on a busy Saturday! My only complaint was they forgot to detail it like I had asked. (But maybe I should wait till after love bug season anyway 😅)

Took vehicle in for oil change. First time every thing went fine in and out in about 45 minutes. (Oil change, tire rotation, wash.) Second time took twice as long but did excellent job cleaning the vehicle.

They did a great job

Good service