I wish I could remember the name of the staff member but this is the second time I've had my oil changed here, and the service has been outstanding both times! From checking in my car to picking it up after the service, everything has been smooth and efficient. The staff is friendly, professional, and made sure I felt comfortable throughout the entire process. I appreciate their attention to detail and the quality of service. I’ll definitely be coming back for all my future oil changes!

Had a great experience with Alex he was patient and helped us look through many vehicles until we finally found the one! Definitely recommend using him for whatever vehicle needs you have!

I just purchased my very first GMC vehicle with Big Star. Alex Rivera made the process smooth and easy. He was very transparent and explained in detail as this was my very first time buying under my name. I can honestly say Alex is very down to earth when taking care of his clients, and I have no doubt he will do the same to anyone looking for a car. I would definitely recommend my friends to him. Thank you again, Alex Rivera.

I just purchased my very first GMC vehicle with Big Star. Alex Rivera made the process smooth and easy. He was very transparent and explained in detail as this was my very first time buying under my name. I can honestly say Alex is very down to earth when taking care of his clients, and I have no doubt he will do the same to anyone looking for a car. I would definitely recommend my friends to him. Thank you again, Alex Rivera.

I just recently purchased a brand new pickup truck at Big Star Buick GMC. There are plenty of GMC dealerships to choose from in the Greater Houston area but I found that Big Star had the inventory and prices to warrant a visit to their location. The service at the dealership was top notch. Sandra Guevara, was my saleswomen, she is fantastic at her job! I responded to her original email to me at 11pm the night before my visit and to my surprise she emailed me back minutes later. I was surprised to see a response that fast, let alone 11 o’clock in the night. I was instantly impressed. The next day when I first met her at the dealership she was not at all pushy, she was very knowledgeable about the vehicle and the inventory, and took the time to show me everything that I wanted to see. If you decide to pay them a visit, ask for Sandra! Once my wife and I made the decision to purchase, the dealership made the process as simple and seamless as possible.

Victoria is a great sales rep. She is very professional and clear in her communication. She goes above and beyond whenever necessary to make sure you get great customer service. If you need a great sales rep ask for her!!

Visited a location where turkeys were being distributed. There were two families in our vehicle. The organizers were incredibly generous and provided free turkeys.

(Translated by Google) my experience has been the best!!!! in the purchase of the car and in maintenance and repairs, with the service department, deal with Mr. Chris who is now the new manager and very well deserved that he has it, he is a very dedicated, responsible boy and always has the best willingness to help in everything I can, in my experience I think that the services department is very well led, thank you!!! (Original) mi experiencia ha sido la mejor!!!! en la compra del carro y en mantenimiento y arreglos , con el departamento de servicios trate con el señor Chris que ahora es el nuevo manager y muy bien merecido que lo tiene , es un muchacho muy dedicado , responsable y siempre tiene la mejor disposición de ayudar en todo lo que pueda , en mi experiencia yo creo que el departamento de servicios esta muy bien liderado , gracias!!!

Very pleased with the customer service, i had a great experience and my seller was on point.

Very friendly when I arrived took my vehicle in right away and got me out of there pretty quick overall good experience.

Very respectful folks Jose M. was awesome and the rest of the team just as courteous. We will always recommend Jose at GMC in Baytown

A good place to buy a car or a truck. I had a good saleman.

Joe, sales rep was super and very helpful. Would definitely recommend him to buy a vehicle from!

The service writers we friendly, and the recall work on the Buick was done quickly.

⭐⭐⭐⭐⭐ From the moment I walked in, the staff was incredibly welcoming and attentive. They greeted me with genuine smiles and offered refreshments while I waited. My sales representative, Greg, was knowledgeable and patient. He took the time to understand my needs and preferences without being pushy. Overall, their exceptional customer service made my experience enjoyable and stress-free!

Alex was easy and fun to deal with, very knowledgeable when answering questions. I would for sure recommend him to anyone wanting to purchase a new vehicle

Not bad experience. Definitely needed.

He was able to help me out with the best offer and guarantee me with a good deal very satisfied with Alex help

A unique customer oriented dealership. Angela and I were very fortunate to buy a great used car from the Big Star Team . We were treated with great respect and they made the process so easy. We purchased a late model Mercedes from Big Star. The salesman was awesome and so cool. Between Sales and Financing there were no confrontations. Nothing quite like a one on one deal with the team at Big Star.

It’s fast and the people at the front desk are always polite and very helpful.

Online application was successful, shopping out of state. Able to purchase and drive home in same day

Wash job was very bad sorry need to check every wash done for know on

Joe was very patient with us, we took about a month before we came in to look and talk to him. Very satisfied! Thank you Joe

I did a lot of research before buying and they had the best prices and selection in Texas! Vincent was great to work with! It was worth coming all the down from Austin. I’m very happy with my purchase.

Excellent Customer Service! Oil change was done in a timely manner, and all other services were informed as soon as they started on the vehicle.