I had an excellent experience with Carlos Davila at Big Star Buick GMC Baytown Service. I brought in my 2012 Buick, and Carlos was extremely patient, professional, and understanding throughout the entire process. He took the time to communicate with me, answer my questions, and made me feel like I was more than just another customer. When you're dealing with an older vehicle and unexpected repairs, the experience can be stressful, but Carlos made the process much easier for me. His patience and customer service truly stood out. I appreciate the way Carlos treated me and handled my vehicle from beginning to end. Good customer service is important, but having someone who genuinely takes the time to work with you makes all the difference. Thank you, Carlos Davila, and Big Star Buick GMC Baytown Service. I truly appreciate you and would definitely recommend Carlos to anyone looking for someone who is patient, professional, and committed to taking care of his customers and their cars. If you need repairs for your car, call Big Star Baytown! And make sure you ask for Carlos. He may not answer your call right away, but I promise he’ll get back to you by the end of the day. He’ll keep you updated, take care of your car, and make sure you’re not left wondering what’s going on. One call to Big Star, ask for Carlos — and let them get you back on the road! ⭐️🚗💨 Big Star for the repair, Carlos for the care! 😂👏 — Mary Dorsey Gray

Bigstar Buick is great, their staff is amazing. Everyone speaks and greet you with a smile 😃 😊

For those looking at this dealership from outside of Baytown, don't waste your time! They will give you the runaround only in hopes to get you to come in. I was seriously wanting to buy a used Sierra-1500 Denali but wanted OTD quote to make sure there's no hidden add ons or fees prior to going to the dealership. Their salesman xxxxxx me around for 2 weeks saying he was waiting on management. Just this morning got an update from him that the asking price was lowered. I again asked for an OTD quote, nothing. I checked their site and CarGurus before going to be... ITS SOLD! This is xx! Management don't bother replying with some xx that you're sorry and to contact the general manager. You won't change my mind nor my review. It's obvious your individual sales are just a reflection of you and your xxxx tactics. Your salesman had enough time to change my opinion by just giving me a simple quote.

It takes so long for oil change! I was told it was better. I really like bringing my car there but can we do things faster,

Custer service was excellent, made one feel welcomed and comfortable.

Great service

Good service and customer service aswell

Everything was Great with the Dealership, my service advisor was wonderful! He showed me somethings on my SUV that I didn’t know about! The Hand car wash was also Great! Thank you for the great service! As for the transportation to and from work with the Dealership they utilized Urber. The first ride in the morning was okay, the driver was very nice, but the 2nd one when I went to pick up my SUV it was really bad and disgusting, The car smelled like gas when I got in the vehicle and I could smell it the whole entire time I was riding back to the dealership the car was filthy The seats were nasty! With a dealership like this, they need to figure something else out for the transportation! I will never use their transportation service again! I’m not understanding why they don’t have a Porter are a transportation person to take people back-and-forth. Other dealerships in the area do have this service and it’s really appreciated!

Took longer than I was expecting with an appt scheduled- but they are affordable and do a great job.