My wife and I were looking to purchase a SUV. I called all over to many GMC dealerships and got the most horrible service. Then I called Big Star Buick GMC in Baytown at 9 pm. Houston Benjamin answered, he was very friendly and pleasant. He answered all my questions which took about 45 minutes because of all of my questions. Houston did not rush me at all, what makes this amazing was he had just completing his work day. He took the time to help me fully with the best service you could ask for. I had was going to go to the dealership right then and I was at Beck and Masten at the time. He said, he would wait for me. After, I spoke to my wife she said it would be better to reschedule for another time. So, I called Houston and rescheduled. There was another 15 minutes time lost, Houston did not complain at all. He was still very VERY Professional!!!! Our appointment was set to go look at an Acadia which he had on the lot. We had our time scheduled for 6:00 pm. We got there and I was told Houston wasn't in at that time. I ask to see the car and was told it had been sold already. I was upset, here it is I have driven over 30 minutes to get to this appointment and the salesperson (Houston wasn't there), and the car I came to look at was sold. Houston was on his way back to the dealership, so, they gave me to his team member. I was upset....until I found out why Houston was late. Houston Benjamin went out of his way to go physically help one of his customer who got stranded. I felt like WOW, that is service. Okay, as for the other situation of the car not being there at the dealership. Houston had texted me earlier in the day to let me know the car was sold. Mr. Busybody (me) did not check my text until I was told by Mr. Benjamin, 'Did you get my text?' This is the time Mr. Foot-in-my-mouth (me again) checked to verify, yes he did texted me. So, I blamed myself for this misunderstanding. So, we proceeded to work together. He showed us a Acadia for us to compare and look at, unfortunately it was sold. So, for a couple of weeks we designed and chatted about the SUV. My wife wanted the Satin Steel color. It was discontinued by GMC after getting my wife's hopes up. We even test drove a car that day in the color option my wife wanted. It was not the trim she wanted though. We found this out once we returned after the test drive. Mr. Benjamin, while we were test driving, went and found the car at a sister dealership (Texans in Humble(The WORST Dealership)) that is another story in itself. Houston called for me to make sure they could offer everything we had already agreed on. I asked him how was he getting credit for the sell and he said, he was not getting anything from it. Just the satisfaction of helping us. The jerk (Samir) at Texans Buick GMC said he could do it. So, my wife and I drove immediately over to that worthless dealership. Samir and team was not pleasant at all and tried selling me crap I did not want. So, we left and went back to Big Star Buick and GMC. Two hours of my day wasted dealing with those jerks at that place. I called Houston and explained to him how they tried screwing us over there. He said, we could come back, I told him we were already on our way. I asked about filing a complaint about the other place. He said I could talk to a manager. My wife said, we were going to just forget about it. We chose another color and trim level and ordered my wife's SUV from Houston. Everyone at the dealership (Big Star) was awesome. Houston even paid for a full tank of gas in my current vehicle to account for the horrible experience with the other place. My wife and I are VERY HAPPY we went back to someone who gives a darn about their customers.
My wife is waiting to get her truck, and Houston is still being a great person by keeping us updated. PS. Miss. Sheryl is awesome too!!!! We are excited.....
