If you are looking for a GMC or Buick go see this awesome guy Alex R. he will definitely hook you up with your next ride!!!

Dustin truly went above and beyond for me today! He let me know about rewards that I accumulated which I had no clue about. He made sure I got the best deal and that my car was spotless once I got it back. I was losing hope in this dealership until encountering Dustin!

These guys are really good at the bait and switch tactic. They falsely advertise available trucks to draw customers and say “oh that truck sold this morning”. Very sneaky! They’re incentives aren’t bad, but they are making it up with low trade in values. Don’t recommend buying here unless you don’t have a trade in.

My sales rep was Anthony, but I don't want to limit this just to the sales rep because the entire crew that worked on my 2021 GMC Sierra 1500 was absolutely amazing. I work out of state a lot and as we're wrapping up the project in Laporte, my truck's reverse lights and camera stayed on causing my cruise control to malfunction. Being from out of state (Louisiana) I was unable to take a loaner back home, I'd hafta stay within 50 miles. Anthony scheduled an uber, who took me to the nearest Enterprise where I can rent a vehicle (they had no loaners available) and when I went to pay the uber guy, he told me, "Oh you're good, they already paid for it!" I was able to get a rental for a few days. Upon time for me to pick up my truck, Anthony walked me down on everything that the mechanical crew (s/o to that crew, the unsung heroes!) He told me they had never encountered this problem before, the part they needed was already in stock which saved me a couple hundred dollars and all I paid for was the labor and oil change. Closing out a project meant that I had very limited funds as i didn't have a check coming in but the savings that they helped me with allowed me to stay in budget when picking up my vehicle. I am now on my way back home to Louisiana and this wouldn't have happened without Anthony and the amazing mechanics at Big Star GMC in Baytown...I don't care what any other review says, this is my personal review...I will be using them again when our next project starts in Texas City! Thank you, Big Star, Baytown!!!!

I brought my 2019 GMC Canyon in for a check on the transmission stuttering when shifting. My truck sat in the Big Star parking lot for 2 week with no service performed - I finally cancelled the service and picked up the vehicle. And was charged $195 for a vehicle inspection by a mechanic. I've been bringing my truck to Big Star service for 5 1/2 years with no issues, but this latest visit will result in my never coming back. John Harris was my service coordinator, and he was very nice when I dropped off the truck, but during the 2 weeks he failed to return my phone calls and emails - a few emails he did reply to but after at least a day. Poor communication with the customer. And when I picked up the truck he didn't apologize - didn't say a word. I'm telling everyone I can about this terrible experience, recommending they don't do business with Big Star.

Alex Rivera was the best! I told him exactly what I wanted & the next day I drove away in my dream car. He then sold my husband his dream truck the day after. Highly recommend!

We had a problem and got it fixed in a timely fashion. Everyone at the service desk was friendly and attentive. Highly recommend!

This dealership is great, Alex rivera was great with us he was knowledgeable in all aspects of vehicles and all the info we needed to know about our purchases

I bought my 2020 GMC SIERRA from this dealership (2) years ago.Was supposed to go back for some things that was agreed in the deal. Leather seat package and extra key fob. Let's make a long story short. This dealership is (Awesome)!!! After over (2) years they're still treating me like a royal customer. Gave me my seat package, free oil changes, washes, and even fit me in when they were backed up to the hilt!!! Kindest service man (Joe Mora) you are the best dude... My salesman (Joseph) ya'll are the best. Thank you for all the wonderful and kind service.

We had a great experience with getting my son a car. Alex is awesome to work with. I would recommend

(Translated by Google) I just made my purchase with Adolfo Huerta and I am amazed!! The treatment was incredible!! More than grateful and happy! Without a doubt the best seller! 😊 (Original) Acabo de hacer mi compra con Adolfo Huerta y estoy maravillada!! El trato fue increíble!! Más que agradecida y feliz! Sin duda el mejor vendedor! 😊

Exceptional Service Review for Alex Rivera at Big Star Dealership My mother-in-law Debbie recently had the pleasure of purchasing a vehicle from Alex and I cannot say enough about the outstanding service he provided. From the moment we walked into the dealership, Alex made the entire car-buying process seamless, stress-free, and enjoyable. Alex was extremely knowledgeable, patient, and attentive to my needs. Alex took the time to understand exactly what I was looking for, answered all my questions, and provided valuable insights to help us make an informed decision. Unlike other experiences we’ve had in the past, we never felt pressured or rushed—just genuinely supported throughout the process. What truly set Alex apart was his willingness to go above and beyond. He ensured that we got the best possible deal, explained all the features of the vehicle in detail, and even followed up after the purchase to make sure we were completely satisfied. That level of customer care is rare and greatly appreciated! I highly recommend Alex Rivera to anyone looking for a new or used car. If you want a hassle-free, honest, and exceptional car-buying experience, be sure to ask for Alex at Big Star Buick in Baytown, Texas. I will definitely be returning for future purchases and sending friends and family to Alex no matter where he is. He makes the dealership look good and should be rewarded for his service of excellence. AAA plus in our book. ⭐️⭐️⭐️⭐️⭐️ 5 Stars – Truly an outstanding experience!

Great assistance with every single step of the process

Great assistance with the whole process. And with walking me through the steps of properly

The dealership was very attentive to my vehicle needs, and they were able to fit me in the truck of my dreams and get my wife a new car at the same time. I was impressed with ability and willingness to work with me, and I don’t regret the decision to make the purchases. Thanks for all the help yall provided and I have recommended yall to numerous friends already and will continue to do so.

I would like to acknowledge the Service Manager JC,and GM Mr. J. Mayhew, for the awesome team work. The service team installed a transmission in my vehicle 3 years ago, it defaulted having a 3 year warranty, JC took the matter to the GM Mr. Mayhew and it was honored at the 3 year deadline with a loaner car, I thought this is AWESOME. I've continued and will continue to rely on Big Star Buick, GMC, and tell others. People need to know Big Star has an awesome team going above and beyond for customers.

I wish I could remember the name of the staff member but this is the second time I've had my oil changed here, and the service has been outstanding both times! From checking in my car to picking it up after the service, everything has been smooth and efficient. The staff is friendly, professional, and made sure I felt comfortable throughout the entire process. I appreciate their attention to detail and the quality of service. I’ll definitely be coming back for all my future oil changes!

Had a great experience with Alex he was patient and helped us look through many vehicles until we finally found the one! Definitely recommend using him for whatever vehicle needs you have!

I just purchased my very first GMC vehicle with Big Star. Alex Rivera made the process smooth and easy. He was very transparent and explained in detail as this was my very first time buying under my name. I can honestly say Alex is very down to earth when taking care of his clients, and I have no doubt he will do the same to anyone looking for a car. I would definitely recommend my friends to him. Thank you again, Alex Rivera.

I just purchased my very first GMC vehicle with Big Star. Alex Rivera made the process smooth and easy. He was very transparent and explained in detail as this was my very first time buying under my name. I can honestly say Alex is very down to earth when taking care of his clients, and I have no doubt he will do the same to anyone looking for a car. I would definitely recommend my friends to him. Thank you again, Alex Rivera.

I just recently purchased a brand new pickup truck at Big Star Buick GMC. There are plenty of GMC dealerships to choose from in the Greater Houston area but I found that Big Star had the inventory and prices to warrant a visit to their location. The service at the dealership was top notch. Sandra Guevara, was my saleswomen, she is fantastic at her job! I responded to her original email to me at 11pm the night before my visit and to my surprise she emailed me back minutes later. I was surprised to see a response that fast, let alone 11 o’clock in the night. I was instantly impressed. The next day when I first met her at the dealership she was not at all pushy, she was very knowledgeable about the vehicle and the inventory, and took the time to show me everything that I wanted to see. If you decide to pay them a visit, ask for Sandra! Once my wife and I made the decision to purchase, the dealership made the process as simple and seamless as possible.

Victoria is a great sales rep. She is very professional and clear in her communication. She goes above and beyond whenever necessary to make sure you get great customer service. If you need a great sales rep ask for her!!

Visited a location where turkeys were being distributed. There were two families in our vehicle. The organizers were incredibly generous and provided free turkeys.

(Translated by Google) my experience has been the best!!!! in the purchase of the car and in maintenance and repairs, with the service department, deal with Mr. Chris who is now the new manager and very well deserved that he has it, he is a very dedicated, responsible boy and always has the best willingness to help in everything I can, in my experience I think that the services department is very well led, thank you!!! (Original) mi experiencia ha sido la mejor!!!! en la compra del carro y en mantenimiento y arreglos , con el departamento de servicios trate con el señor Chris que ahora es el nuevo manager y muy bien merecido que lo tiene , es un muchacho muy dedicado , responsable y siempre tiene la mejor disposición de ayudar en todo lo que pueda , en mi experiencia yo creo que el departamento de servicios esta muy bien liderado , gracias!!!

Very pleased with the customer service, i had a great experience and my seller was on point.