We purchased two vehicles from Big Star Buick GMC within days of each other, a new 1500 Sierra Denali and a used Yukon XL Denali, a significant investment made in good faith, especially with a baby on the way. What followed was one of the most mismanaged and dishonest buying experiences I have ever encountered. The problems started immediately. The Yukon XL was delivered with a rusted tire imprint on the leather seat, caused by a tire that had been stored inside the car. We were told it would be removed. When we came back to pick up the car, it was still there. We later learned from our own detailer that the damage was permanent, something the dealership almost certainly already knew. Because the trade-in paperwork was not processed in a timely manner, we were forced to make double payments, covering both the new vehicle and the old one simultaneously. That cost us real money due to their administrative failure. When the Yukon XL was presented to us, the brake system was actively alerting that the vehicle needed service. Our sales rep Mike claimed it had been taken back and fixed. It had not been fixed. The alert had simply been disabled. When I called this out, Mike issued a "we owe" document acknowledging the brake system still needs proper service. That document has yet to be presented or honored. We were also promised a second key for the Yukon XL. The dealership's own buyer confirmed there was a second key with the previous seller and that they were in the process of obtaining it for us. Two months later, I followed up and Mike walked back the entire commitment, claiming he had only promised to "locate" a key, not actually deliver one. We have text messages that tell a different story. To summarize: we are still without a second key, and we are still waiting for Big Star Buick GMC to honor their own written commitment so our vehicle can be properly serviced. Both remain unresolved. What appeared to be a good deal turned out to be a series of half-truths, deferred problems, and broken promises. If you are looking for a straightforward, honest car buying experience, look elsewhere.

Fast customer service

Great serivce and very helpful staff.

Forgot to call and let me know when oil change was complete. I requested for them see if they could repair truck bed cover and was told that I needed to replace the cover because it would not latch on one side. Got it checked out at local truck outfitter company down the street and was repaired for free.

A lot better than the first time

A little time consuming but otherwise good.