Testimonios de Clientes

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Google Feb 20, 2024

Manny Lopez helped me get a 2024 Denali 2500. Smooth, easy process, in and out in 3 hours. 100% recommend! Very helpful

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Google Feb 19, 2024

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Google Feb 19, 2024

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Google Feb 18, 2024

I went in for my first oil change of my Canyon. I was greeted by Dustin. He quickly got my info in order and explained the process. He kept me updated and also noted there was a recall on my vehicle that was taken care up quickly. Dustin is very conscientious along with a great attitude and appears to take pride of his job.

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DealerRater Feb 18, 2024

Very happy with the service. Had a squeak coming from the alternator... got it replaced. Happy with oil change. Price was reasonable - I am satisfied.

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Google Feb 18, 2024

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Google Feb 16, 2024

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DealerRater Feb 15, 2024

It was a great experience. We couldn't be happier. Wesley was so professional, easy to deal with. He met us with a handshake and a smile.. He made this experience an extremely pleasant one. Thanks to him, you now have a client for life. I will not go anywhere else to buy our vehicles. Great experience, no pressure, easy to work with A+ experience. Thank you. Cheers Matt

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Google Feb 15, 2024

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DealerRater Feb 14, 2024

As soon as I entered I was given a warm welcome by the staff at the front and immediately greeted by salesman Fernando! This was very nice because I went to other GMC dealerships around houston and did not have the same experience; I waited a long time and even left because no salesman or anyone had approached me.

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Google Feb 14, 2024

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Google Feb 13, 2024

Everything was easy, very satisfied with everyone and my car wash was very satisfied.

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DealerRater Feb 13, 2024

Excellent service BigStar Buick in Baytown always takes care of my needs Especially Vincent Pierre

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DealerRater Feb 13, 2024

If you looking for a new vehicle please go see Shaun at Big Star GMC

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DealerRater Feb 12, 2024

Great service but appointments should start repairs on time so that customers can get back to their job as well

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Google Feb 11, 2024

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DealerRater Feb 10, 2024

You were the first dealership to actually listen to me about my what I wanted in purchasing a vehicle. You actually listened to me. Thank you.

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DealerRater Feb 10, 2024

My salesman was awesome. He listen and helped me get what I needed. Financing made it work. Allowed me to keep my current car for my son and his family. Thank you

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DealerRater Feb 9, 2024

Muy buena atención en todos los sentido muy amable el personal y la información q necesitábamos

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DealerRater Feb 9, 2024

They didn’t tell me the tires on the vehicle I Bought from them in July had dry rotted tires and that I needed an alignment

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DealerRater Feb 9, 2024

My sales guy Mr. Joe is amazing he did everything possible to try to put me in the vehicle that I wanted

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DealerRater Feb 9, 2024

I have to say I think Big Star Buick GMC has gotten better and faster at the service they give when your vehicle has to go in for any maintenance from what I can remember from a year to 2 years ago. And the courtesy has improved. They need to have loaner cars to loan out while your vehicle is being serviced.

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Google Feb 9, 2024

Very Helpful went above and beyond to get me in my new truck

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Google Feb 9, 2024

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DealerRater Feb 7, 2024

He was very helpful and courteous Dealership completes the work timely and Dustin made the experience easy

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DealerRater Feb 5, 2024

Test drive for used RAM was arranged quickly and car was in really good shape. Deal was made with reasonable price. Paper work etc. went smoothly. Over all good experience.

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Google Feb 5, 2024

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DealerRater Feb 3, 2024

What great experience we had. Shaun is great!!! He always followed up with Any question we had

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DealerRater Feb 2, 2024

In and out, just like we wanted We drive over from Deer Park, drop off the truck, go eat lunch and then she called to say it was ready! Quick and easy!

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DealerRater Jan 30, 2024

Good service,was finished in a timely manner.I like that they provide Uber transportation home and back.

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DealerRater Jan 30, 2024

The truck always just as advertised but I was misled on the amount of dealer add-ons that were added to the price

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Google Jan 30, 2024

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DealerRater Jan 29, 2024

The service and ease of buying this truck was perfect. Our salesman Durran was absolutely amazing.

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DealerRater Jan 28, 2024

Great sales rep He went beyond to make my surprise for my husband happy . Great Salesman

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DealerRater Jan 27, 2024

Fernando was extremely nice and knowledgeable. He made me feel like I got a deal and I left very happy.

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DealerRater Jan 27, 2024

All the workers were kind to me, many very good people helped me, very good service

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Facebook Jan 26, 2024

Life is always beautiful when you be with the true person you love.🌹❤️For almost a year my lover had broken up with me and I was lonely and sad luckily I was directed to a very kind and Great spell caster Dr. Alaska who helped me to bring back my lover to me and today I am with my love now and happy together I’m very grateful for what you have done for me Dr. Alaska,🙏🏿🌹Contact him for help via WhatsApp +233530092493 Or Message him here easily on his page https://www.facebook.com/Dralaskaspellhome511

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Google Jan 26, 2024

Shawn was great

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Google Jan 25, 2024

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DealerRater Jan 24, 2024

The salesman that helped me was very professional,and polite guy. As well as the finance manager. I was very impressed

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Google Jan 23, 2024

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DealerRater Jan 21, 2024

Love the service that the salesperson provided. No hassle as we went to the process of purchasing the vehicle.

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DealerRater Jan 19, 2024

The dealership is convenient and they are timely. They see as scheduled and they are polite.

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Google Jan 19, 2024

Overall my experience was very pleasant during my visit at Big Star. I had an appointment with Alex and was able to get down to business the moment I got there. Although I didn’t leave with my intended vehicle I am very pleased with my choice. Alex explained everything to me from start to finish and made me feel comfortable leaving the dealership. Other times I’ve felt taken advantage of when dealing with dealerships but Alex was very attentive and knowledgeable.

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DealerRater Jan 17, 2024

Employes conduct themselfs in a professional lever and very friendly . I highly recommend this dealer to anyone in the market for a vehicle.

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DealerRater Jan 17, 2024

Everyone was nice. The technician kept me informed of the status of my oil change and any additional service concerns. Fast check out on my phone.

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DealerRater Jan 17, 2024

Everyone was very helpful. They went out of their way to be sure I was satisfied.

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DealerRater Jan 17, 2024

The service was great, they asked me many questions about the truck, and they were pretty fast at dog nosing the problem and getting it back to me. 10/10

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DealerRater Jan 17, 2024

I had the best experience there and can't wait to go back again to get my truck serviced

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Google Jan 17, 2024

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DealerRater Jan 16, 2024

We had a great experience throughout the whole process and I would definitely recommend Damon to anyone

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DealerRater Jan 13, 2024

Overall, from many GMC dealers I’ve encountered, this dealership is the best in all facets of customer service.

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DealerRater Jan 12, 2024

We had great customer service. Our salesman promptly replied to our texts and phone calls. The overall experience was smooth and straightforward.

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Google Jan 12, 2024

10/10 recommend Alex, he was so good to us! My husband and I had been looking for a second vehicle that would still accommodate the whole family and came across a truck posted to their website so we scheduled an appointment to go by and talk with him to see what our options were, Alex and Dexter made it happen for us! Alex went out of his way to greet us at the door, was very professional, and so helpful throughout the whole process. He made it seem so easy. Now thanks to him we are loving our new truck!! THANK ...

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Google Jan 11, 2024

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Google Jan 11, 2024

was never offered to renew my maintenance service. the waiting area needs some aestetics. books, good water for clients

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DealerRater Jan 11, 2024

The people here were helpful, kind, and polite, and the dealership itself was nice and clean

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DealerRater Jan 10, 2024

Durran is AMAZING!!! Thank you for helping with my Nissan Altima!!! We really appreciate you!!!

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DealerRater Jan 9, 2024

Muy buen trato y me atendieron de lo mejor y resolvieron today mis preguntas muy recomendado

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Google Jan 9, 2024

The Service Department has been very courteous and attentive to my Service needs. My needs are addressed moments after I enter the Department office.

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Google Jan 8, 2024

My Service Manager is Amazing! A very honest and genuine person. That gives me the confidence in doing business there.

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Google Jan 8, 2024

The service I recieved was on point all my concerns were met and followed up on and promptly taken care of very happy with my experience.

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Google Jan 6, 2024

Great service. Easy all of the way around

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DealerRater Jan 4, 2024

This is the fifth vehicle I have purchased from them. Good service, oil change deal is good.

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Google Jan 2, 2024

I was assisted by Shawn and Victoria, they were extremely patient. Very knowledgeable. They worked within my budget, made sure that we were well informed and we ended up leaving that day with exactly what we needed and wanted.

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Google Jan 2, 2024

Quick service. Had wiper blades installed. Polite staff.

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DealerRater Jan 1, 2024

Great play to buy a car lots to choose from Awesome employees Manny was a great help and knew all about the vehicle when we asked a question..my wife and I was very happy. And thanks to Dexter for all his help.

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Google Jan 1, 2024

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DealerRater Dec 30, 2023

Pretty good experience and easy to work with. Got in to test drive and pretty much out the door in a couple hours

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Google Dec 30, 2023

Very helpful manager and floor staff after I purchased a car that needed work. I would recommend to friends.

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DealerRater Dec 29, 2023

Service was great no long wait, awesome customer service they kept me posted step by step letting me know when my vehicle was ready

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DealerRater Dec 28, 2023

Service was great. Everyone very helpful at each level. Alex Rivera was outstanding! Thank you

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Google Dec 28, 2023

Alex Rivera got me into this 2023 GMC Acadia! He was very attentive and helpful throughout the entire process. 10/10 recommend him, Big Star and the finance department!

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DealerRater Dec 27, 2023

Amazing service! Vincent & Shaun treated me like family!! Would definitely recommend Big Star to anyone!

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DealerRater Dec 27, 2023

Made a deal from out of town, got to the dealer and everything went as smooth as possible. Got the truck I wanted and started back home, great experience overall! Damon Horton was great to work with!

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DealerRater Dec 26, 2023

Service was quicker than usual and the guy who washed my truck needs a raise

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DealerRater Dec 25, 2023

Sales and finance people were great to work with. Vincent was a pleasure to work with.

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DealerRater Dec 24, 2023

They were friendly, got to the point. The salesman was knowledgeable of the vehicle I wanted and what he had available. Great buying g experience.

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DealerRater Dec 24, 2023

Dealership was a pleasure to deal with without all the pressure you typically get at dealerships.

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Google Dec 24, 2023

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DealerRater Dec 23, 2023

The service department explained the work that needed to be done and completed it in a timely manner.

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DealerRater Dec 22, 2023

Great service. Took longer than planned but sales man did a good job finding what I liked!

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DealerRater Dec 22, 2023

The experience was wonderful! A huge shoutout to Vincent Pierre II & Shaun Holmes, they really took care of me & made me feel like family! Would highly recommend anybody to those 2 guys when shopping for a new vehicle at Big Star!

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DealerRater Dec 22, 2023

I was satisfied with the service..Will likely return in the future.. Thank you and have a blessed day

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Google Dec 17, 2023

I recently purchased my first ever new vehicle. Concerned with the anxiety a purchase like this would cause me, I came prepared for a a stressful experience but was overcome with the true customer service from the staff at Big Star Buick GMC. I drove 3 hours to make my purchase and I will definitely do it again when I’m ready for my next purchase. I definitely recommend this dealership to anyone looking for a new or used vehicle. You will experience something different, genuine, caring.

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DealerRater Dec 15, 2023

Service center was very nice and courteous when I arrived and explained the service I would receive. I was informed how much time I had to wait during the service of my vehicle and when my vehicle was ready.

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DealerRater Dec 15, 2023

They were very kind and finished the oil change in a timely manner. Prices were on point too!

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DealerRater Dec 14, 2023

The salesperson, Damon Horton, was very attentive, professional, and knowledgeable. And he was very patient in explaining the car’s tech features. i was very pleased with him. All the staff was friendly and helpful.

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Google Dec 14, 2023

Awesome!! Did great!

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Google Dec 12, 2023

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DealerRater Dec 9, 2023

Professional and courteous. From sales through finance they were helpful and made myself and wife feel comfortable and not pressured.

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DealerRater Dec 8, 2023

Fast and efficient. Pleasant ! Wait was shorter than expected. Service was with a smile and staff was very polite.

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Google Dec 6, 2023

By far the best shopping experience at a dealer. Joe is awesome and I will definitely be coming back.

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Google Dec 2, 2023

Awesome service

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Google Dec 1, 2023

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Google Dec 1, 2023

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DealerRater Nov 30, 2023

Excellence service !!! I’m a repeating customer and enjoy the customer service experience. Always a pleasure doing business with you guys

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DealerRater Nov 29, 2023

I found the 2024 AT4 I wanted and I liked the Big Star price on the dealer's website as compared to other dealers. After an inquiry, Manny contacted me immediately. He responded to all of my questions via email or text for a week or so. When I finally went to the dealership, we came to terms and I left in a new loaner until the new truck was ready. It is nice to see that some dealers actually want to sell vehicles instead of trying to sell at MSRP as the pandemic pricing is long gone. T Ivey

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DealerRater Nov 28, 2023

Efficient excellent friendly caring service. Each and every one gives attention when you pull up

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Google Nov 28, 2023