Testimonios de Clientes

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Facebook Jul 13, 2024

Great service as usual. Dustin my service rep goes above and beyond in all he does. Highly recommended

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DealerRater Jul 13, 2024

Our experience was great! Our sales lady Victoria was very helpful! Thx for the opportunity

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DealerRater Jul 11, 2024

I always deal with Dustin. He is great! He always provides me with exceptional customer service! Which I really appreciate!

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Facebook Jul 11, 2024

Friendly staff with quality service.

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Google Jul 10, 2024

Huge shout out to Alex Riviera for being a great salesman. By far the best experience I’ve had buying a truck. Alex is very knowledgeable of his whole inventory and I was able to find the perfect ride. Also, the dealership had the best selection of GMC AT4s I have seen on this side of Texas.

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DealerRater Jul 10, 2024

nice place to purchase a vehicle. be sure to go and visit. you want be disappointed

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Google Jul 8, 2024

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Google Jul 6, 2024

We are very grateful we decided to go to this dealership for our car’s service needs. Andrea in the service department was the reason why Big Star Buick GMC has gained a new customer. Had we known the horrible experience we would have at the GMC dealership we purchased our SUV, we would of never purchased from them! Andrea at Big Star took great care of us and great customer service deserves to be recognized! From the bottom of my heart, I truly recommend this dealership!

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DealerRater Jul 5, 2024

Great service always making sure I'm okay with the offers that y'all offer me

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DealerRater Jul 5, 2024

Friendly, courteous and told me it would take most of the day to complete the check.

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Google Jul 5, 2024

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DealerRater Jul 4, 2024

Courteous, very professional And thorough I cannot do a oil change on my 2500 HD cheaper than what they can and with quality GMC parts.

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DealerRater Jul 4, 2024

I was received for my appointment as scheduled. The service was respectful and professional. Every time I go to this dealership I receive excellent service.

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DealerRater Jul 4, 2024

Kept me informed on progress of car . Staff was friendly and courteous. Showed respect when talking with me.

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DealerRater Jul 3, 2024

Very helpful and knowledgeable a very clean store Manny Lopez is an excellent skilled, explained everything very well and informative.Thanks

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Google Jul 2, 2024

Great experience

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DealerRater Jul 2, 2024

The staff was friendly and helpful. I would recommend Big Star to friends and family.

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Google Jul 1, 2024

Javier drove all the way to Montgomery to pick me up. They changed the fluids in the car, gave it new tires and brakes, and had a really detailed service history for me to check out.

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DealerRater Jun 30, 2024

Everyone is very knowledgeable and friendly.My.buying process was smooth and happy with purchase.

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DealerRater Jun 29, 2024

Mucho gusto por todo la ayuda que me brindó durante y después de mi compra muchas gracias Alex por todo . Fue un gusto aver encontrado el carro que buscaba. Una persona honesta y te explica muy bien cada detalle .

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Google Jun 28, 2024

Manny was very patient and helpful in the purchase of my new car! I’m very grateful for the entire team at Big Star in Baytown.

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DealerRater Jun 28, 2024

This dealership was the only one in the Greater Houston area that had the exact car I wanted. Brandon our salesman was a pleasure to work with both during and after the sale. In my 50 plus years in buy cars Brandon was the best salesperson I have encountered.

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DealerRater Jun 28, 2024

Awesome service as usual. I would not take my vehicle to any other location! Keep up the great work! I will continue to commend Joe for his great work and service. I hope to work with him for as long as I have my car, well even if I purchased a new one I would remain loyal to Big Star GMC in Baytown.

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DealerRater Jun 26, 2024

This GMC is always very helpful and friendly to me. I appreciate the time and work they’ve put into my truck!

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DealerRater Jun 26, 2024

Good selection of vehicles during visit to Pre-owned lot. No high pressure salesman but couldn’t shake feeling that salesman was not being 100% honest regarding the vehicle I selected, but like vehicle I purchased

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DealerRater Jun 26, 2024

They were helpful, signing in was fast and they finished quickly. I will return for future oil changes

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DealerRater Jun 26, 2024

me gusto trato del vendedor nos trato bien todo momento muchas grasias Alex por tus ateciones

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DealerRater Jun 25, 2024

I am a repeat customer and just bought a new truck. The team at Big Star has earned my future business.

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DealerRater Jun 24, 2024

Great dealership. Thank you Victoria Hernandez for your great customer service. Having traveled from Lake Charles, LA., she made our experience welcoming & easy.

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DealerRater Jun 23, 2024

Always help me everything that I need all the people are very helpful and friendly

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DealerRater Jun 22, 2024

Great service visit and Andrea the service writer was a pleasure to deal with. She is an asset to your operation

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Google Jun 21, 2024

Best place to buy GMC 👍🏻

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DealerRater Jun 21, 2024

Service was satisfactory, staff specially Dustin was outstanding. Vehicle completed was satisfactory too. Thank you

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Google Jun 21, 2024

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Google Jun 21, 2024

Alex R. Went above and beyond to assist me with onstar issues and getting me set up with a loaner car. What a patient and professional young man!!

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DealerRater Jun 20, 2024

Our dealer was very nice and attentive and helped us with any question we had very nice experience

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DealerRater Jun 19, 2024

This company is very nice to do business with they take very good care of you

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Google Jun 16, 2024

Victoria Hernandez was a wonderful sales person. I had been on the hunt for my daughter’s dream car for 6 months. I found one here at Big Star. Victoria was so helpful and straightforward. We drove out from Lake Charles and left with her dream car in the matter of hours. Was a wonderful experience. Thanks Victoria & the Big Star Team. Awesome dealership.

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DealerRater Jun 16, 2024

The employees in this dealership are exceptionally pleasant, helpful, and knowledgeable! Those I have dealt with so far are Ricardo, Vincent, Timothy, and Jo. Ricardo (Rick) has assisted me several times in learning what all the buttons and knobs are for on my new Terrain Denali. I am 80 years old and technically challenged!! Vincent graciously offered to put my new license plates on my car for me. The lady in the service department never gave up until she was successful in getting my phone ( Apple 13 Pro Max) to charge in the charging slot in my new car. So far, I ...

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DealerRater Jun 15, 2024

Estoy muy contenta con la atención de Alex Rivera la ayuda que nos brindó en nuestra compra . Muchas gracias Alex

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DealerRater Jun 15, 2024

Mr Manny Lopez was very attentive to my needs for a dependable transportation.He answered all my questions with being very knowledgeable.

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DealerRater Jun 15, 2024

Brandon was vey helpful and knew a lot of detail about your products. Dealership was clean and all employees were very nice

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DealerRater Jun 14, 2024

Wesley was great! Made it a super easy process! Would definitely recommend to any future buyer.

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DealerRater Jun 14, 2024

Always satisfied with the service and the courtesy shown and would highly recommend ro anyone

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DealerRater Jun 13, 2024

I will 100% recommend Big Star Buick GMC. The day I went to trade in my vehicle, I came home with the one I wanted. Sandra Guevara helped so much, she took her time and made us feel comfortable… Sandra was very knowledgeable, and very attentive to detail. In all great customer service. Thank you

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DealerRater Jun 12, 2024

The staff is very helpful and polite. The waiting area is clean. The wait time however is extremely too long. Every time I’m there it’s for at least 4 hours. Even for just an oil change. Overall, it’s a positive experience.

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DealerRater Jun 10, 2024

Great help. Guide me to the right direction to where I needed to be. And great at explaining paper work wise.

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Facebook Jun 10, 2024

They were really great to work with. they had the new Encore GX that I wanted, gave me a great price and didn't put a lot of pressure. They even helped me find better financing. they earned my business! thank you Big Star!

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DealerRater Jun 9, 2024

The service writer was courteous and professional. The work was done in a timely manner.

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DealerRater Jun 6, 2024

First time having service done at Big Star and Tim was awesome. Will be back.

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DealerRater Jun 6, 2024

He is the best!! The most helpful person is the bussiness!! Please I recommend him for all your questions and sales opportunity's. If you buy a car. Call this man . You wont be let down. HE WILL GET YOU THE BEST DEAL!!

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DealerRater Jun 5, 2024

Always great, Tim does a great job efficient and very quick I would recommend service here

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Google Jun 4, 2024

Treated great. Would highly recommend

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DealerRater Jun 2, 2024

Had a nice experience with this dealership. The salesman were very helpful in helping me choose a vehicle. Price was better than most. Thanks team.

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DealerRater Jun 1, 2024

Alex was a pleasure to work with very knowledgeable and helpful to get my what I wanted at the right price. Truly appreciated him and the whole team.

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DealerRater May 31, 2024

Better customer service than other dealerships I visited. Brandon and Javi were courteous and respectful. The final sale process was fast and convenient. I can't remember the representative's name.

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DealerRater May 31, 2024

Best place to buy GMC and I would really appreciate the sale person Brandon he really help me a lot !! Thank you so much

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DealerRater May 30, 2024

Love this place, great and good service always! Thumbs up. Thank You Big Star GMC!!!

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DealerRater May 30, 2024

Great salesman, super kind and helpful! Has been super responsive and accommodating. Would highly recommend.

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DealerRater May 30, 2024

Every one was very professional and help me in everway. VERONICA was very good at what she does. Thank you, Leamon Dawson

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DealerRater May 30, 2024

Customer oriented and great selection of vehicles and the salesman was fantastic.! I recommend this dealership to anyone looking for a new vehicle

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DealerRater May 29, 2024

They went above and beyond to help me find the right truck and provided exceptional service.

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Google May 28, 2024

I couldn’t ask for a better service department and team. Joe was my advisor and kept me informed every step of the way. After all work was completed, my truck runs and drive like it is brand new. Thanks for taking great care of my truck!!

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DealerRater May 28, 2024

I had a great time at Big Star, the sales man and woman were very helpful and courteous. They answered all my questions and soothed my nerves about the car buying process. Although there was a little bit of a mix up afterwards, Parrish, their manager was willing to work with me to rectify the issue. All in all, I will be back.

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DealerRater May 27, 2024

I drove from Houston to purchase a 2018 BMWX5 and I was pleased with the excellent service. My salesman Damon was professional, courteous and made my purchasing experience stress free and quick.

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DealerRater May 27, 2024

Always a good experience , time is always pretty close and they are always looking ahead

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DealerRater May 26, 2024

Was the easiest car buying experience I have had. Great sales person Sandra. Would definitely go here again

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DealerRater May 26, 2024

I worked with Vincent when I bought my 2024 Buick. He answered all my questions in a very professional and friendly way. (no pressure) Excellent sales person with a fantastic personality.. 5 stars all the way.

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Google May 26, 2024

(Translated by Google) Excellent service from the seller (Original) Excelente servicio del vendedor

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DealerRater May 25, 2024

Alex helped me to the max! I came in looking for a diesel and they didn’t have a pre owned one that checked my boxes at the time . I had to work out of town and Alex sent me options weekly! I’m back in town and purchased a super clean f-250! I was in and out in less than one hour ! Highly recommend !

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Google May 25, 2024

Sandra did an amazing job helping us find the best truck at a great price. I really appreciate her staying past her shift on multiple occasions to help us. She was very patient with us and found a solution for every bump on the road!

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Google May 24, 2024

I had a great experience purchasing my 2024 Envista. Alex Rivera had quick responses, was very knowledgeable, and helped out greatly!

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DealerRater May 24, 2024

Great job by both the front office and the guys in the back. Such good that I bought a multi pack of oil changes

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DealerRater May 23, 2024

They were very quick and good at their job they were also very helpful to me

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Google May 23, 2024

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Google May 23, 2024

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Google May 22, 2024

I was looking on Facebook at some GMC vehicles from Big Star Buick/GMC. One of the 2024 GMC Canyons caught my eye. After looking over the vehicle on the Facebook Ad. It had exactly what I wanted/needing in a mid-size vehicle. Later that day, one of the sales person contacted me by phone. It was about the 2024 Canyon that I had been reviewing. The person that contacted me ending up being my sales person. His name was Wesley. (Great Sales Person!) He went over as much information by phone as possible but recommended an appointment to actually get more ...

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DealerRater May 22, 2024

Everyone was extremely helpful and polite through our whole experience. I liked that we weren’t pressured into anything as well.

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Google May 22, 2024

The dealership is always very helpful. They have good communication with me when my vehicle is at the dealership. I have purchased 3 vehicles from them and would recommend if you are looking to purchase.

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DealerRater May 21, 2024

Vincent was straight forward and made sure everything was taken care of as we had negotiated

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DealerRater May 21, 2024

I have had my service done at Big Star from when I first bought my truck in 2017. It is service from people like Victoria is why I continue to go there. Thank you, Victoria!

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DealerRater May 20, 2024

Great Service and very helpful every step of the way! The process was seamless and we understood everything.

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Google May 19, 2024

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Google May 19, 2024

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DealerRater May 18, 2024

Unbelievable experience from a service and options perspective! Go see Damon and Houston they will take care if you!

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DealerRater May 18, 2024

I took my truck in for service and received great service. I am completely satisfied

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Google May 16, 2024

Vincent did an incredible job of making the process efficient and smooth. He was fantastic to work with, make sure to request Vincent!

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DealerRater May 16, 2024

Good service. Got what I wanted. Will be back for next purchase. Appreciate the deal.

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DealerRater May 16, 2024

I can't say enough about how nice it was working with Brandon Miranda. He was patient, and kept a smile the whole time. And he never once gave off the vibe that the most important thing was making the sale. I live in Spring, but the drive to Baytown was well worth the experience I had.

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DealerRater May 16, 2024

Great location nice people a a a a a a a a a a a

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DealerRater May 15, 2024

Everyone is really nice and attentive. 10/10 recommended. Their hours worked perfectly with my schedule.

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DealerRater May 13, 2024

Alex was very helpful and listened to all of my concerns and was very attentive to all my needs. I left there a very happy customer with the deal of a lifetime!

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DealerRater May 13, 2024

As soon I stepped in this dealership I was treated with the upmost respect, Alex kept it real and gave me real numbers I can work with, Any questions I had he didn’t hesitate to answer them all.The vehicles are a beauty and he showed me one I couldn’t resist to walk off the lot without it !! I can honestly say I made the best purchase and thanks to Ace ! So Ask for him and he got you !

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DealerRater May 11, 2024

Alex was very helpful and so patient and understanding! He helped us find the perfect upgrade for our family.

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DealerRater May 11, 2024

Alex Rivera was great throughout the whole process and made it easier to navigate in buying our new vehicle. Immensely communicative and will do anything to satisfy your needs. Highly recommend!

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DealerRater May 10, 2024

Alex is an amazing, kind person! I was desperately looking for a reliable truck for work and I’m telling you he was super patient with me and worked with me and got me into a truck! Thank you sir! Great customer service!

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DealerRater May 10, 2024

Alex is awesome. He went over and beyond to make sure my family and I walked out in our new truck. Made everything possible for us. Best and easiest car buying experience I've ever had. U will definitely be coming back and definitely would recommend.

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DealerRater May 10, 2024

I had a trade in and was able to get exactly what I wanted and use it towards what I ended up with. Alex Rivera was a great salesman and very thorough with answering my questions about any questions I had asked.

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DealerRater May 10, 2024

They are friendly the service is quick. It is a clean . And we love Mrs. Cheryl.

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DealerRater May 10, 2024

My experience was good, I got the vehicles that I wanted it and everything was fast and smooth

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